In the second of the two-part CPD paper, David Croser offers readers a checklist to help keep the management of complaints in-house...
In the first of a two-part CPD paper, David Croser considers why patients complain and how the dental team should respond...
Peter Bacon, technical director at Dentisan, teaches readers about the challenges of combatting the most contagious infectious diseases in the dental practice...
Kelly Henderson discusses ‘the cornerstone of all good relationships and good dental practice’ in this CPD article ...
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